Refund & Return Policy

Last updated: December 26, 2025

Thank you for choosing Ziyang Lifestyle! We are committed to providing high-quality handmade products and excellent service. Please read and understand this Return & Refund Policy carefully before making a purchase.

This policy applies only to purchases made from this website: https://www.ziyanglifestyle.com

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1️⃣ Return Conditions

We hope you are satisfied with your purchase. If you wish to return an item, please ensure the following conditions are met:

1. Return Timeframe

• Returns must be requested within 30 days of receiving the product.

• Requests outside this period will not be accepted.

1. Product Condition

• The item must be unused and in its original packaging.

• All tags, accessories, and manuals must be included.

1. Non-Returnable Items

• Custom-made items or products marked as non-returnable cannot be returned.

• Items damaged by misuse or negligence are not eligible for return.

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2️⃣ Return Process

To initiate a return, please follow the steps below:

1. Submit a Return Request

• Email us at support@ziyanglifestyle.com with:

  • Your order number

  • Product details (name, quantity)

  • Reason for return

1. Return Authorization

• We will respond within 1–3 business days.

• If eligible, we will provide:

  • Return authorization

  • Return address

  • Detailed instructions for packaging and shipping

1. Packaging and Shipping

• Pack the item in its original packaging with all accessories.

• Include your order number inside the package.

• Ship the package to the address provided.

Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an incorrect shipment.

1. Inspection of Returned Items

• After receiving the returned item, we will inspect it to ensure it meets the above conditions.

• If it passes inspection, we will proceed with the refund or exchange.

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3️⃣ Refund Method

• Refunds will be issued via the original payment method (credit card or PayPal).

• Processing time after approval: 1–3 business days.

Estimated reflection time:

• Credit Card: up to 5 business days

• PayPal: usually immediate

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4️⃣ Refund Amount

• Refunds cover the actual product price only.

• Shipping fees are non-refundable, except if the product is defective or the wrong item was sent.

• If we shipped the wrong item or the product is damaged during shipping, we will cover the return shipping cost and issue a full refund or replacement.

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5️⃣ Exchange Policy

• Exchanges are available for items that meet the return conditions.

• To request an exchange, follow the same steps as a return and indicate the item you wish to receive.

• Shipping costs for exchanges are the responsibility of the customer unless otherwise stated.

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6️⃣ Policy Links

• Privacy Policy: https://www.ziyanglifestyle.com/pages/privacy-policy

• Shipping Policy: https://www.ziyanglifestyle.com/pages/shipping-policy

• Terms of Service: https://www.ziyanglifestyle.com/pages/terms-of-service

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7️⃣ Special Notes

• Returns or refunds will not be accepted for products purchased from other websites or third parties.

• We reserve the right to update or modify this policy at any time.

• For any questions regarding returns or refunds, please contact us at:
  📧 support@ziyanglifestyle.com

Thank you for your understanding and support! 🍀