Shipping policy
Shipping Policy
At Ziyang Lifestyle, we are committed to providing reliable and transparent shipping services for our customers in the United States.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Products are carefully inspected before shipment.
Processing times do not include weekends or holidays.
Shipping Coverage
At this time, we primarily ship to customers within the United States.
Shipping Methods
Orders are shipped via YunExpress or other reputable international logistics partners.
All shipments include tracking information.
The carrier used may vary depending on destination and operational requirements.
Delivery Time & Shipping Cost (United States)
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Standard Shipping — Free
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Estimated delivery time: 7–15 business days
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Express Shipping
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Estimated delivery time: 5–9 business days
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Additional cost: $10
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Delivery times are estimates only and may vary due to carrier delays, customs processing, weather conditions, peak seasons, or holidays.
In some cases, delivery may take up to 20 business days.
Order Tracking
Once your order has shipped, a tracking number will be sent to the email address provided at checkout.
Please allow 24–72 hours after shipment for tracking updates to become available.
Incorrect Address or Delivery Issues
Customers are responsible for providing accurate and complete shipping information at checkout.
Ziyang Lifestyle is not responsible for delays, failed deliveries, or lost packages caused by:
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Incorrect or incomplete addresses
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Refused deliveries
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Failed delivery attempts due to customer unavailability
Additional shipping fees may apply for reshipment in such cases.
Damaged or Lost Packages
If your package arrives damaged or is confirmed lost during transit, please contact us at:
Damaged package claims must be submitted within 7 days of delivery. If tracking indicates a package may be lost after the estimated delivery window, contact us promptly so we can investigate with the carrier.
After verification, we will provide a replacement at no additional cost.
Important Notes
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Delivery times are not guaranteed.
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Ziyang Lifestyle is not liable for delays caused by shipping carriers, customs clearance, or other circumstances beyond our control.